Zerorez® Job Openings

Technician

$30,000 – $50,000 a year

Technicians with Happy, Positive attitudes needed!!!! Immediate openings available at BOTH locations for people who want to help others achieve home satisfaction.

No experience needed – we have a full paid training program to set you up for success. Training paid at $15.00/hour.

PLUS a $500 hiring bonus after 90 days!

Our benefits include:

* medical * dental *vision *company paid tele-medicine * life insurance * Aflac * personal days *paid holidays *Up to 3 weeks paid vacation and advancement opportunities in our growing company

Responsibilities include: Customer service

Driving service vehicles

Operating carpet cleaning equipment

Completing online paperwork

The ideal candidate will possess:

A valid, insurable driver’s license

Positive attitude

Outstanding customer service skills

Desire to work with your hands

Interest in learning new skills

Ability to work flexible hours

“We strive to provide an outstanding employee experience by empowering our people to grow through career paths and mentoring, promoting perseverance and success, insisting on quality before quantity, accountability over blame, and providing an atmosphere of openness, teamwork, respect, community, fun, and appreciation.”

Customer Service Representative
Zerorez is seeking full and part time , Customer Service Representatives. If you are awesome, please apply!
CSRs will assist the call center with inbound and outbound calls scheduling service appointments, perform the tasks outlined below and other duties as assigned during our busy season.
This position requires evening and Saturday availability .
Duties:
Communicate effectively with customers & coworkers via phones and other technology Field Inbound calls for estimates, booking appointments, reschedules, and customer concerns
Place outbound calls for service satisfaction follow up, estimate follow up, confirmations, cleaning reminders, and online requests
Record all communication in booking software
Utilize script to assist potential customers by educating them on the benefits of choosing Zerorez for their cleaning needs
Meet or exceed performance goals with respect to call volume, booking average, cancellation rate, and client satisfaction
The ideal candidate will possess the following attributes:
Excellent communication skills, both verbal and written
Previous call center or customer service experience
Demonstrate initiative and ability to work independently within a diverse team environment
Ability to handle high stress situations
Ability to establish rapport and credibility with customers and peers while using a pleasant voice and maintaining composure
Ability to multi-task and prioritize responsibilities
Familiarity with Apple products, tabbed web-browsing, copy/paste shortcuts & instant messaging Can accurately type 35 words per minute
Ability and desire to operate computer and telephone systems while seated for extended periods of time
Commercial Technician

This position is responsible for commercial cleanings as quoted by the Commercial Sales Team.

Key Job Responsibilities Include:

· Be on time, prepared to work and learn each day

· Assess needs of surface to be cleaned and determine the most effective way to treat

· Provide high degree of customer service as outlined in policies

· Effectively communicate pricing to the client, when needed

· Comply with safety, operating, and maintenance rules and guidelines, and company policies

· Residential cleanings as assigned

· Account for and return all cleaning tools, hoses, chemicals, etc. to the van before leaving the client’s location

· Keep accurate records of all transactions both on paper and in the systems

· Daily vehicle Inspections

· Other projects or duties as assigned

Minimum Qualifications:

· Valid Driver License

· 36 month MVR within company Fleet Policy acceptable range*

· Ability to lift/carry 30-50 lbs. repeatedly, for long periods of time

· Ability to work flexible schedule as determined by business needs